Frequently Asked Questions

What types of handbags does Vaxel offer?

Vaxel offers a selection of handbags designed for everyday use and different occasions. Please visit our product pages to explore available styles and review product details, materials, dimensions, and features.

Browse our handbag collection, select your preferred product, and add it to your cart. Proceed to checkout, enter your US shipping address, and complete your purchase using an available payment method.

Vaxel provides tracking for every order. Once your order has been dispatched, usually within 1–2 business days, you will receive a shipping confirmation email with your tracking number. You can use it to monitor your shipment through delivery.

Orders are processed within 1–2 business days, Monday through Friday. Shipping generally takes an additional 4–6 business days. The total estimated delivery time is 5–8 business days. Actual delivery may vary depending on the carrier and destination.

Yes, Vaxel offers free shipping on all orders delivered within the United States. There are no minimum order requirements or shipping charges for eligible US deliveries. We currently do not process orders for delivery outside the United States.

Vaxel offers a 30-day return window from the date you receive your order. Items must be unused and returned in their original packaging with all tags, accessories, inserts, and proof of purchase. Please contact support@vaxel.shop to request a return.

For damaged, defective, or incorrect items, use the prepaid return label included in the package. For change-of-mind returns or personal preferences, customers are responsible for arranging and paying return shipping. Original shipping fees are non-refundable, and Vaxel does not charge a restocking fee.

Once your returned item has been received and inspected, Vaxel will notify you about the approval status. Approved refunds are issued to your PayPal account and are typically processed within 7 business days after the return has been received, inspected, and approved.

If your package is significantly delayed beyond the estimated delivery period, contact support@vaxel.shop with your order number and tracking details. Our team will work with the shipping carrier to help locate your package and resolve the issue.

For questions about handbags, orders, shipping, tracking, returns, or refunds, email us at support@vaxel.shop. Please include your order number and a brief description of your inquiry so our team can assist you efficiently.

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